Shipping policy
Free Shipping on orders over $100 — Enjoy free standard shipping on all orders of $100 or more within the United States.
Order Processing All Rivynn products are made to order. Orders are typically processed and dispatched within 2–5 business days after purchase.
Delivery Times Once shipped, estimated delivery times are:
- Canada: 5–10 business days
- United States: 5–10 business days
- International: 10–20 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.
Tracking Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties upon arrival. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at info@rivynn.com and we will investigate.
Shipping Carriers Orders are fulfilled and shipped via our carrier network, which may include USPS, FedEx, DHL, and local postal services depending on your location.
Returns & Exchanges
Because each item is made to order, we do not accept returns or exchanges for sizing or preference reasons. However, if your item arrives damaged or defective, please contact us at info@rivynn.com within 30 days of delivery with your order number and a clear photo of the issue. We will arrange a replacement or refund as appropriate.